Return & Refund
Return
Want to cancel or change your order?
Our Veyesbeauty customer service team is here to help.
- To cancel an order, write to us at contact@veyesbeautystore.com within 24 hours of placing it AND before the order status changes to “Shipped.”
- Our customer service team answers during business hours: 1:00 a.m. – 3:00 p.m. Mon - Fri (UTC).
- Requests that arrive outside those hours are reviewed on the next business day. Keep in mind that if the order has already been packed and shipped by the time we handle your request, we will no longer be able to cancel it.
What if the order has already been shipped?
If your order has already left our warehouse and can no longer be canceled, you may:
- Try to refuse the delivery with your local carrier.
- If refusing the delivery is not possible, contact us at contact@veyesbeautystore.com as soon as the package arrives so we can arrange a return.
Please note that return shipping costs are borne by the customer.
Received the wrong or damaged product?
If the product you received is incorrect or damaged, email us at contact@veyesbeautystore.com within 10 days, attaching photos of the items. We will review the details with our team and send you a replacement or the correct product free of charge.
Missing Package / Delivery Issues
If the tracking shows "Delivered" but the package never reached you, please contact us within 45 days of the delivery date displayed on the tracking.
So we can open an investigation with the carrier quickly, please send the information below to contact@veyesbeautystore.com:
- Your order number.
- The tracking number.
We will reach out to the shipping carrier on your behalf to open a trace request. Carriers usually work with their own limited investigation windows (often 90-180 days from shipment), so reporting early is essential for a successful inquiry. As soon as the carrier shares its findings, we will let you know.
Notes: We are unable to process replacement or refund requests for missing packages reported more than 45 days after the marked delivery date, because we can no longer investigate those cases with the carrier.
How to return items?
- Please contact contact@veyesbeautystore.com within 30 days after receiving your order.
- Returns are only accepted for USA customers back to our USA warehouse.
- Returned goods must be in their original, unopened and unused condition. Photos have to be provided before shipping.
- Customers are responsible for return shipping costs.
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The exact amount depends on the express company you choose.
If the return is due to our own fault — goods received damaged or not correct — the consumer does not have to bear the shipping fee for this reason.
Note: Returns are not accepted for orders received more than 30 days from the delivery date.
Exchanges
Defective or damaged items can be exchanged for the same product. Email us at contact@veyesbeautystore.com to request an exchange.
If you need a replacement urgently, you can place a new order. Once the defective item is returned, we will issue a full refund for the replacement order.
Refund
Once your return arrives and is inspected, we will email you about the refund status. Approved refunds are processed within 2-3 business days and the amount is credited back to your original payment method.
Missing Refunds
If your refund has not arrived yet:
- Check your bank account and contact your credit card company (processing may take some time).
- If it is still unresolved, email us at contact@veyesbeautystore.com